Patient Care & Compassion
The patient care topic covers the human side of EMS: the interactions between providers and patients, family members and loves ones. From learning to build trust with empathy to managing difficult conversations, this section offers insight into compassionate patient care that extends to all on scene.
Chris Cebollero shares a recent family health emergency and offers his insider views on the quality of international medical care in contrast to the U.S.
Inside Health 34 – UC Davis Fire’s mobile approach to non-emergent support and service navigation
Gaining patients’ confidence can be achieved by deliberate actions, like connecting with caregivers, as well as small subtleties, like body language and facial expressions
Takeaways from a GSW response that quickly escalated into chaos
“EMS is a privilege that has been entrusted to you for safekeeping”
While every situation is different, most people are more receptive to a sympathetic approach than an authoritative command
Responders are taught about “command presence,” but what about the “quiet presence” that comes with empathy?
5 insidious partner issues to avoid so that patients feel safe in our care
Put yourself in the patient’s position to gain an understanding of how their fear may complicate your interventions
Being thoughtful is the key to success in EMS training, providing compassionate care and setting priorities
The memorable calls from a patient perspective identify the disparity in what EMS providers think is a job well done, and what patients think
When we offer our service in an unexpected way magic happens
The curse of a busy EMS career is that compassion is the skill that erodes while all the rest of our skills become stronger with constant practice
