Patient Care & Compassion
The patient care topic covers the human side of EMS: the interactions between providers and patients, family members and loves ones. From learning to build trust with empathy to managing difficult conversations, this section offers insight into compassionate patient care that extends to all on scene.
Steve Whitehead reminds you to use your patient’s name to build rapport in this episode of One for the Road
Chris Keller on how BWCs enhance patient care documentation, bolster staff safety and provide an unbiased account of events
Clinical pharmacists enhance efficiency, safety and collaboration, empowering paramedics and improving patient outcomes
From learning resources to comic relief, there’s something for everyone
Real-world case studies from EMS Lawyer Doug Wolfberg reveal critical takeaways for EMS providers working alongside law enforcement
6 intentional ways to reduce the emotional burden on patients and paramedics
Steve Whitehead shares some important evaluation signs
It might not be a heart-pumping adrenaline-filled role, but wheelchair van drivers provide patients a safe ride on their journey to health
“As healthcare professionals, it is not the purview of EMS providers to judge our patients. It is our job to care for them”
Data from 600,000 stroke patients nationwide shows EMS providers were 20% less likely to give prehospital notification for Black patients
Jimmy Kimmel’s story reminds us of the breadth of EMS’ commitment to our patients
5 insidious partner issues to avoid so that patients feel safe in our care
Gaining patients’ confidence can be achieved by deliberate actions, like connecting with caregivers, as well as small subtleties, like body language and facial expressions
Put yourself in the patient’s position to gain an understanding of how their fear may complicate your interventions
How to respond to, “I want my mom,” and other patient requests out of our control, with Steve Whitehead
Adapting to growth and changing demands with innovative community partnerships
Firefighter/EMT-turned-attorney Steve Wirth addressed the criminalization of medical errors in cases like the Elijah McClain trial
Chris Cebollero shares a recent family health emergency and offers his insider views on the quality of international medical care in contrast to the U.S.
Inside Health 34 – UC Davis Fire’s mobile approach to non-emergent support and service navigation
Takeaways from a GSW response that quickly escalated into chaos
“EMS is a privilege that has been entrusted to you for safekeeping”
While every situation is different, most people are more receptive to a sympathetic approach than an authoritative command
Responders are taught about “command presence,” but what about the “quiet presence” that comes with empathy?
Being thoughtful is the key to success in EMS training, providing compassionate care and setting priorities
The memorable calls from a patient perspective identify the disparity in what EMS providers think is a job well done, and what patients think
When we offer our service in an unexpected way magic happens
The curse of a busy EMS career is that compassion is the skill that erodes while all the rest of our skills become stronger with constant practice
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