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One for the Road: Responding to the impossible request

How to respond to, “I want my mom,” and other patient requests out of our control, with Steve Whitehead

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Editor’s Note: Now playing on EMS1 – “One for the Road,” featuring Steve Whitehead and sponsored by Hartwell Medical. Whether it’s street-smart tips on what to carry in your cargo pocket, or what to do when you make a mistake in the field, bookmark the series today for a great way to brush up on the essentials all medics need to know twice a month.

Have a question? Ask Steve!



“Take me to my doctor’s office.” “Get out of my house!” “Make all these cops go away.” “I want my mom!”

Sometimes, patients have impossible requests. Steve Whitehead will tell you how to respond to impossible requests on this episode of One for the Road!

| Watch next: One for the Road: Patient rapport

One for the Road is sponsored by Hartwell Medical. A 35-year player in the industry, Hartwell Medical’s field-tested EMS product line includes vacuum splinting, airway management and immobilization devices designed to meet the latest spinal motion restriction protocols.

Now playing on EMS1 – One for the Road, featuring Steve Whitehead and sponsored by Hartwell Medical. Whether it’s street-smart tips on what to carry in your cargo pocket, or what to do when you make a mistake in the field, this twice-monthly series is a great way to brush up on the essentials all medics need to know. Watch One for the Road.

Steve Whitehead, NRP, is a firefighter/paramedic and EMS instructor with the South Metro Fire Rescue Authority in Lone Tree, Colorado; and creator of the blog, The EMT Spot.