Visiting a fire/EMS agency can be an exciting and educational experience, especially for those who are curious about the life of first responders and the vital role they play in the community. Whether you’re planning a visit for a school trip, a family outing, or just to satisfy your curiosity, here are five key things to know before you go.
1. Plan ahead
Many fire/EMS stations offer free tours to the public, but it’s a good idea to call ahead and schedule a time, especially for larger groups. Your local station might be staffed by career responders, volunteers or a combination of both. For them, the station is a second home. Walk-in visits might not always be accommodated, as they could be engaged in training, maintenance, or other duties. A scheduled tour ensures that the crew can prepare to show you around and answer your questions without being rushed.
2. Expect interruptions
It’s important to remember that crew members are always on duty, ready to respond to emergencies at any moment. This means that at any time, they may be called to leave for an emergency, even during a tour. If this happens, understand that safety and readiness come first, and your visit might need to be cut short.
3. Ask questions ...
First responders are more than happy to answer questions and explain their job to visitors. It’s a unique opportunity to learn about your fire/EMS department, what a typical day looks like and what their needs and difficulties are. Most firefighters and EMS providers will gladly explain how citizens can help and in what ways. Some volunteer agencies might even be recruiting for administrative positions where you or your friends could assist.
4. ... but not THESE questions
There are certain questions and statements that might seem innocent to you but would be offensive to first responders:
- “What’s the worst call you have been on?”
- “Have you seen burned people?”
- “Do you really get paid to sleep?”
You are visiting to connect with your local firefighters and EMS providers to develop a positive relationship. Asking them to relive traumatic incidents or accuse them of some public misconception is rude and a sure way to have your visit cut short.
5. Make it fun
Firefighters and EMS providers enjoy what they do. They love going to work, so make your visit engaging. Take photos, ask to try on the gear and sit in the apparatus. Bring a meal or dessert and a card of thanks or appreciation. Visits that create a fun, memorable experience are great for sharing on social media and might encourage someone else to visit their neighborhood fire department.
Your local fire/EMS station is full of community members like you. Taking the right steps to make sure your first visit is a good one can only help you understand their jobs better and connect with them on a different level.
