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Why every EMS agency needs a mental health game plan

Mental health in EMS isn’t just about bad calls — it’s about culture, leadership and access to care

In this episode of Inside EMS, hosts Chris Cebollero and Kelly Grayson are joined by Nick Maltby, chief of service for New Hartford Volunteer Ambulance Service, and a clinical psychologist specializing in anxiety and PTSD. Nick brings a unique perspective, blending frontline EMS experience with mental health expertise to tackle one of the biggest issues in EMS today — mental health support that actually works.

Memorable quotes

  • “Depression is a voice that whispers to you that you can’t do all the things that bring you joy.” — Kelly Grayson
  • “The first step to a problem getting worse is thinking, ‘I can’t tell anybody, because if I did, they would ostracize me, they would fire me, they wouldn’t be my friend,’ but it’s all in your head.” — Nick Maltby

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The Inside EMS podcast is a regular expert discussion of hot topics, clinical issues, operational and leadership lessons for EMTs, paramedics and chiefs