Nearly every EMS run begins with a call to 911. Dispatchers use computer-aided dispatch (CAD) systems and records management systems (RMS) – a game-changing duo in the 911 dispatch process – to log these emergency calls and take the appropriate steps to dispatch crews to the scene.
CAD systems capture critical data related to each call, including phone number, address, call type, and call-related times such as call received, dispatch time, unit responses, and unit arrivals. These systems also provide recommendations for responding units and access to preplan information. They are the origin point for data that provides demographics, research material, and feeds departmental demand analysis, serving as essential information hubs for dispatchers, EMS providers, and the community.
A CAD system is clearly a key component that supports emergency dispatch operations. But how do these systems work, and what do you need to know about them when considering procuring a system? This guide explores the functions of CAD systems with RMS, providing essential insights for your purchasing process.
Included in this guide:
- Key considerations before purchasing CAD and RMS systems, ensuring you understand the specific needs of your agency and the capabilities of different systems.
- Essential questions to ask vendors, enabling you to gather all necessary information to make informed purchasing decisions.
- A directory of CAD and RMS companies, providing a comprehensive list of reputable suppliers.
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