Communication
Discover our directory of articles on Communication in EMS, designed to help professionals enhance their verbal and non-verbal skills for more effective interactions with patients, colleagues, and other first responders. This collection covers topics like crisis communication, patient rapport, and inter-agency coordination. Mastering communication is key to ensuring clear, accurate, and compassionate exchanges in high-pressure environments. For related content, check out our management resources. Improve your communication skills with our expert guidance.
Develop young journalists’ skills with strategic messaging and leverage media as a tool for public safety, funding and recruitment
The defense attorneys representing one of the firefighters share the legal and operational lessons from this high-profile case, emphasizing documentation, training and BWCs
Improve your patient care and decrease your legal liability risk with conscious, deliberate practices
Active911 has teamed up with PRYME to enhance emergency communications for first responders by enabling seamless communication between radios and cellphones during critical situations
Several residents who lost homes in the Eaton Fire received no notifications about their neighborhoods
Hear Chief Bill Salmeron’s firsthand account of managing the MCI, from inter-agency collaboration to the long-term psychological toll on first responders
While this year is certainly not the first Inauguration Day, it is the first one for a candidate who has already experienced two assassination attempts
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In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements
The team deployed nearly 900 times in 2024, supporting first responders in nearly every state and Washington D.C.
The role of reliable connectivity options in the modern EMS landscape
Real-world case studies from EMS Lawyer Doug Wolfberg reveal critical takeaways for EMS providers working alongside law enforcement
Personnel from three towns trained on their response to a school shooting in Manchester-by-the-Sea
911 callers in Morgan County will have the option of sending images, video or live-streaming to a dispatcher
Beware bad actors’ tricks and t(h)reats
First responders are the backbone of community safety; here are several meaningful ways to thank these dedicated professionals
How AI and deployable communications are changing the field
Automating key steps can help EMS users save time and eliminate mistakes
Use a portable power station to quickly and quietly charge radios, smartphones and power lighting and other devices when other power sources are not available
FEMA Administrator Deanne Criswell said false claims about withholding aid are demoralizing to relief workers
Mayor Brandon Scott said the city is readying a team of call takers, dispatchers, support staff and a supervisor to deploy in a few hours
T-Priority brings agencies of all sizes cutting-edge 5G solutions, best-in-class partners and America’s best 5G network experience for first responders
Three of the FDNY’s leading responders on Sept. 11, 2001, reflect on how 9/11 impacted EMS and beyond
A drone equipped with a large speaker and boom microphone was created for first responders as a tool for safer two-way communication with large crowds
Jefferson County 911 is in the process of using artificial intelligence to improve operations and help with dispatcher shortage
Actionable insights for overcoming EMS workforce challenges and achieving career success
Preventing disruptive emergency communication outages
Transforming how we respond to emergencies and, ultimately, how we save lives
Age, capabilities and outages point toward a growing problem in the nation’s emergency response system
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